Personalized Star Photo Ornament

We will send out the products from our warehouse to your customers within an average of 72 hours.

You could choose ePacket, Yun Express, Yanwen Special Line, DHL, and USPS in our APP. They all have fast delivery times. You can estimate the shipping time & price on the dashboard after you log in to our app and choose a shipping method according to your preference between shipping time and cost.

We can ship to most countries, including all the European and American countries, some Middle Eastern countries and African countries, and most Asian countries.

Packages damaged or lost during the shipment or delivery, if it is our responsibility, we will resend the product free of charge or refund as per your request. But we don't resend or refund when the parcel is not delivered or lost due to the wrong address or phone number given in the orders or the fact that local post office fails to contact the recipient.

Once we send out the parcels for your orders from our warehouse, CustomizingBox APP will upload the tracking numbers to your Shopify store. You could check them in CustomizingBox and Shopify. And you could track the order by this link: https://www.17track.net/en

If the products you or your customer received are damaged or defective products and you decide to refund your customer, please provide us with supporting materials (records of your customer complaints, clear photos/ videos of the damaged products or defective products, etc) within 7 days. We will partial or full refund or reship based on the number of damaged or defective products.

If, in very rare cases, the products you or your customer received are not the same as the products you have ordered, like the color (model, size, specification, etc) was wrong, please provide us with clear photos/ videos of the products and shipping labels within 7 days. We will verify it according to your description. If they are confirmed wrong products, we will reship for free or refund as per your request.

When the product package is lost or severely delayed during the delivery process, according to the tracking information you inquired about on the third-party website, if it shows that the update has stopped for more than 30 days, we will file a claim for compensation from the carriers and give you a full refund.

If the order tracking number you have obtained is invalid and any shipping status of the relevant product cannot be inquired about, please contact us in time to get the correct tracking information from the carrier. If finally the package is confirmed lost or seriously delayed, it will be handled as above.

If you or your customers encounter the above situation or other problems, please apply for a refund, or contact us directly. All refunds will be returned to your CustomizingBox balance.