Refund & Cancel Order

Refund Term Limits

Refund and exchange claims will only be accepted within 30 days of order processing.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.

Can I cancel order?

Yes.After payment is completed , your order is generally processed within several hours. If you need to cancel or make any change, please contact us ASAP.
Pls note that once your order reaches the manufacturing phase, you can neither modify the design nor cancel the order; once your order is shipped out, the shipping info can not be changed.
If you insist to cancel a processing order, you might be charged 20-30% of the payment to cover product material cost.
If they are ex-factory products, the cost will be 30-50% of the order amount.

What if my customers ask for refund or return the products?

We accept refund or return under any of the conditions below:
1. The product is lost and the delivery status on 17track is not "delivered";
2. The product is broken or damaged before we send it out;
We don't resend or refund when:
1. The parcel is not delivered due to the wrong address or phone number given in the orders;
2. The parcel is not delivered due to the local post office fails to contact the recipient.

How to get refund?

Please click Apply for Refund button in the CustomizingBox Orders section, then choose the reason and input the refund amount, we will review it, if it is CustomizingBox's responsibility, we will refund your corresponding payment to your balance of CustomizingBox account.


All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a refund - Our products are all hand-made according to the order, so minor defects are unavoidable, please understand.